Rita retired early from her job at JC Penny to care for her grandson, Alex. Alex’s medical expenses were very high; one medication cost $500.00 a month. Rita tried unsuccessfully to get financial assistance on her own. Linda, Lincoln’s Kinship Case Manager, intervened and because of her knowledge of the public systems, she advocated for Rita with Alameda County Social Services. Linda drove Rita to appointments and helped her complete her applications for Medi-Cal and other benefits. Because of Linda’s assistance, Rita received financial support and medication for Alex via rush order. Five years later, Rita continues to participate in the Kinship support group and maintains a strong connection to the program.